Cookie Policy

1. Cookies and similar technology

Cookies are small data files stored by a website in a browser. Local storage and similar technologies can protect requests, maintain sessions, remember settings, or help operate a website.

2. Current use by site

Public Soar Navigation pages (chuhai.soarscrm.com) do not currently set advertising or cross-site tracking cookies. Navigation console login uses an essential cookie named soar_session to maintain authentication, normally for no more than seven days. The server may also use technical identifiers necessary for security and continuity.

The SoarSCRM website (www.soarscrm.com) and customer portal (dash.soarscrm.com) integrate Google tag and use first-party visitor/session identifiers and advertising click and source parameters to associate landing, registration, effective-use, and payment conversions. When enabled, Google tag may read or set advertising cookies and send Google page URLs, IP addresses, device/browser information, and page-view and advertising interaction signals. This differs from the technology used on public Navigation pages.

3. Purpose and retention

The website stores the first-party visitor identifier in the soar_visitor_id cookie for up to one year. soar_tracking_session_id is stored in sessionStorage and cleared when the browser tab session ends. soar_tracking_context remains in localStorage until deleted, cleared by the browser, or overwritten by later records. Essential cookies are retained only for a reasonable period needed for their purpose. Google advertising cookie types and durations depend on the configuration; see https://policies.google.com/technologies/cookies . This policy does not promise a single retention period for them.

4. Third parties and your controls

You can inspect, block, or delete cookies and local storage in your browser. Blocking essential cookies may affect login, and clearing first-party identifiers may reset preferences or attribution records. Advertising technologies and Enhanced Conversions should be used with the authorization required by applicable law and Google policies; this policy does not indicate that you have authorized them. You may refuse or withdraw advertising measurement consent without affecting core services by contacting [email protected]. Blocking or deleting browser cookies alone does not withdraw authorization already stored on a server. Enhanced Conversions may also be sent from a server; see the Privacy Policy.

5. Updates and contact

We will update this policy when technology, providers, or legal requirements change and will display a new effective date. Contact [email protected] with cookie or privacy questions.