SoarSCRM Legal Center
Terms of Service
These terms govern the SoarSCRM websites, desktop applications, administration consoles, and related services.
1. Scope and contracting entity
These terms are between you and the SoarSCRM service provider identified in your order form, invoice, registration page, or other transaction document. Applicable orders, the Data Processing Addendum, the Acceptable Use Policy, and in-product rules form part of these terms. A person using the services for an organization confirms authority to bind that organization.
If an order conflicts with these terms, the order controls only to the extent it expressly addresses the conflict, subject to mandatory law.
2. Accounts and use of the services
You must provide accurate information, protect credentials, configure appropriate access, and promptly remove users who are no longer authorized. The account owner is responsible for activities by its members, integrations, automations, and connected third-party accounts.
You may import contacts, synchronize conversations, send messages, and process customer data only when lawfully authorized and in compliance with applicable law, third-party platform terms, and our Acceptable Use Policy.
3. Subscriptions, fees, and changes
Plans, billing periods, taxes, renewals, cancellation, and refunds are governed by the applicable order or purchase page. Unless law or an order requires otherwise, charges already incurred are not automatically refundable because of non-use, third-party platform restrictions, or a lawful account restriction.
We may improve, replace, or discontinue features. If a change materially reduces a purchased core feature, we will provide reasonable notice where practicable and any remedy required by the order or applicable law.
4. Customer data and intellectual property
You retain rights in customer data, materials, and marks that you lawfully submit, and authorize us to process them only to provide, secure, maintain, and improve the services. The Privacy Policy and any applicable Data Processing Addendum describe that processing.
SoarSCRM software, interfaces, documentation, marks, and improvements belong to us or our licensors. Except where law permits, you may not copy, resell, reverse engineer, circumvent technical limits, or use the services to build a competing product.
5. Third-party platforms and availability
The services may depend on WhatsApp, Telegram, LINE, Meta, X, Signal, cloud, translation, and other providers. Those providers can change APIs, permissions, prices, and account rules; we do not control them or promise permanent availability of any integration.
We use commercially reasonable efforts to operate the services but do not guarantee uninterrupted or error-free operation. Maintenance, security events, network failure, force majeure, or third-party changes may cause interruptions.
6. Suspension, termination, and liability
We may rate-limit, suspend features, or terminate an account when we reasonably suspect unlawful use, abuse, security risk, non-payment, or a material breach. We may act without advance notice in an emergency or when required by law. Export needed data before closure where the product supports export.
To the fullest extent permitted by law, the services are provided as available, and neither party is liable for indirect, incidental, special, or consequential loss. Other liability limits and non-excludable statutory rights are governed by the applicable order and law.
7. Governing law, updates, and contact
Governing law and dispute procedures follow the applicable order. If the order is silent, mandatory rules connected to the contracting entity apply. Material changes will receive reasonable notice and a new version and effective date.
Questions about these terms, accounts, or orders may be sent to [email protected].